What is the purpose of the Apple Support app?

The purpose of the Apple Support app is to provide users with direct support options and resources for troubleshooting Apple products. This app is designed to enhance the user experience by offering a streamlined way to access support articles, contact support representatives, and view the status of any ongoing support requests. Within the app, users can find solutions to common problems, explore tips and how-to guides, and even schedule appointments for in-person support at an Apple Store if needed.

The other options suggest features that are not the primary function of the Apple Support app. Browsing products for sale does not align with the support-focused nature of the app, and updating device settings or downloading software updates automatically relate more to device management and system functionality rather than direct support. Thus, option B accurately reflects the primary functionality and purpose of the Apple Support app.